Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been used, worn, washed, or are not in original brand new condition.
Please contact our customer care team via firstname.lastname@example.org with your name and order number before you return your item.
Ensure your return is well packaged, and meets all the conditions outlined below.
Please mark ‘Returned Items’ on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Packages returned to us outside Turkey may vary, depending on where you live and which postal service you using. Please be patient or if you require your exchange/refund in a hurry, consider sending via express delivery.
Returns Terms and Guidelines
All returned items must be original brand new, unused, unworn, unwashed, complete with original tags, boxes, casing, packaging and/or any accompanying materials that were originally included etc.
We are not responsible for the return shipping costs of the items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
All Items must be in original, brand new condition. Original condition means the condition you received the item in. Returned items must not be used or damaged in any way. They must have tags attached and must be returned in its original box or case.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
If returning any product to us, please ensure the original box or packaging is protected with an outer packaging layer. The original box or packaging is part of the product, therefore any damage may result in the return being refused.
Please make sure all return packages are sent with a trackable, signature, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If returning an item from outside of Turkey, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. nin9s is NOT responsible for any return custom charges made.
Please make sure contact us before return your goods – if not may result in your return not being processed.
All items will be reviewed individually upon return. If your return is accepted, we will refund the price paid for your item via your original payment method.
If we receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you.
Please refer to our Terms and Conditions for further information on returns.