1. Do we ship internationally to your country?
YES, we ship all around the world! Shipping rates start as low as US $10 with UPS
2. Which postal service do we use?
We use Turkish Postal Service or UPS. Whichever is convenient.
If you would like to use an express courier, we can use UPS by default and the shipping costs will be quoted separately upon your request.
To track your order, please visit respective online tracking site.
3. How long does it take for your order to arrive?
Our service agreement is that we will ship out your order within 3-5 days after the payment has been received for IN STOCK items. For Supplier or Warehouse Stock, handling and shipping will take 7 business days approximately.
In our experience, the usual delivery time is 3-4 BUSINESS days for UPS and 8-11 Business days for Postal Service. Occasionally there might be delays due to holidays or often depends on how strict the customs office is in your country.
4. What kind of wrapping do we use to protect the models?
About 90% of our boxes are brand new and we use both recycled paper (shredded or magazine paper) and/or protective bubble to protect your item.
5. Can you claim a lower value on the customs form? Is customs tax included?
Yes. We usually claim a very low value to help you avoid taxes. We always declare the package as a gift and will use a personal name to ship. We would also not include an invoice in our packages.
However, custom tax is not included and is the responsibility of the customer.
6. What are the shipping & handling fees?
Shipping cost is based on weight and the destination country. Once you have made all your selections, the shopping cart will calculate the shipping costs to your country.
You can also estimate the shipping cost using our shipping calculator in the shopping cart.
Should you have any questions regarding our shipping rates, please email us at firstname.lastname@example.org